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By using this website, you agree to be bound by these Terms and Conditions. Prime Publishing press reserves the right to change the Terms and Conditions at any time, for any reason.
Prime Publishing press grants you a non-transferable, non-exclusive license to use the website and the content of any emails you receive from Prime Publishing press in accordance with these Terms and Conditions. The content and information contained in the website and emails is protected by copyright and other rights belonging to Prime Publishing press. You may not copy, reproduce, modify, or create derivative works from any information provided in connection with the website or emails you receive from Prime Publishing press, except in accordance with these Terms and Conditions.
You may not use the website or the content of any emails to compete with Prime Publishing press or in any manner objectionable to Prime Publishing press or detrimental to Prime Publishing press (this includes “spamming”; use contrary to established “netiquette”; use in breach of anyone’s rights; use for any illegal purpose; accessing, posting, transmitting, downloading or communicating any objectionable, unlawful, threatening, defamatory, slanderous, scandalous, offensive, obscene, inflammatory, pornographic, profane, false or dangerous material; or use for hacking or otherwise compromising any linked computer system).
In consideration of Your use of the Website, you agree to:
I. provide accurate, current, and complete information about You as may be prompted by a registration form on the Website (the “Registration Data”);
II. maintain and promptly update the Registration Data, and any information You provide to Prime Publishing press, to keep it accurate, current and complete; and
You are entirely responsible for all Content that You upload, post or otherwise transmit via the Website. You agree not to upload, post or otherwise transmit via the Website Content that:
I. is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable to Prime Publishing press or other users of the Website;
II. includes unauthorized disclosure of personal information;
III. violates or infringes anyone’s intellectual property rights; or
IV. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Prime Publishing press reserves the right to edit or remove Content that violates these Terms or that contains third-party commercial advertisements.
You agree that You will not use the Website to:
I. transmit spam, bulk or unsolicited communications;
II. pretend to be Prime Publishing press or someone else, or spoof Web Express or someone else’s identity;
III. forge headers or otherwise manipulate identifiers (including URLs) in order to disguise the origin of any Content transmitted through the Services;
IV. misrepresent your affiliation with a person or entity;
V. disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users’ ability to use the Website;
VI. engage in activities that would violate any fiduciary relationship, any applicable local, state, national or international law, or any regulations having the force of law, including but not limited to attempting to compromise the security of any networked account or site, operating an illegal lottery or gambling operation, stalking, or making threats of harm;
or
VII. collect or store personal data about other users unless specifically authorized by such users.
Prime Publishing press will use its reasonable endeavours to complete the services within the timeframe (if any) agreed by the parties in any corresponding SOW.
Prime Publishing press will have no liability for any delays or failure where such delays or failure is the direct or indirect result of any act or omission of the Customer or a breach by the Customer of this agreement.
If the Client does not respond to any communication from the Company, whether by email, phone, or other agreed-upon communication channels, for a continuous period of thirty (30) days, the Client's project will be deemed inactive. As a result, the Company reserves the right to deactivate the Client’s account and remove all resources assigned to such project.
To reactivate the account and reinstate the project, the Client will be required to pay a reactivation fee, which the Company shall determine at its sole discretion. The Company shall not be liable for any loss or damage arising from the removal of project resources due to client inactivity.
Customer shall own all right, title and interest in and to the Deliverables. The rights, title and interest in and to the Deliverables shall be granted to the Customer only upon receipt of full payment by the Consultant. To the extent that the Deliverables incorporates Consultant pre-existing intellectual property (“Consultant Pre-existing IP”), and such Consultant Pre-Existing IP are necessarily required for the proper functioning of the Deliverables Consultant grants to Customer a perpetual, non-exclusive, worldwide, transferable, royalty-free license to use such Consultant Pre-Existing IP solely along with the Deliverables.
Except as expressly stated in this Agreement, the parties disclaim all warranties of any kind, implied, statutory, or in any communication between them, including without limitation, the implied warranties of merchantability, non-infringement, title, and fitness for a particular purpose.
At Prime Publishing press we are committed to providing professional publishing, editing, design, branding, and marketing services. Since each project is customized to the client's specific requirements, work begins immediately upon project initiation. Our refund policy has been established to ensure fairness to both our clients and our company.
Clients may request to cancel their project before any work has commenced.
If a cancellation request is received before the project has entered production, a refund will be issued less a 10% administrative and payment processing fee.
Refund eligibility is determined by the stage of the project at the time the cancellation request is received.
If a cancellation request is received before the delivery of the initial project deliverables, the client will be eligible for a 90% refund, with 10% retained to cover administrative, payment processing, and project setup costs.
If the cancellation request is received within 48 hours after the initial project deliverables have been provided, the client may be eligible for a 66% refund, less the applicable administrative and processing fees.
If the cancellation request is received between 48 and 96 hours after the initial project deliverables have been provided, the client may be eligible for a 33% refund, less the applicable administrative and processing fees.
Refunds will not be available under the following circumstances:
More than 96 hours have elapsed following the delivery of the initial project deliverables.
The client has approved any deliverable or requested revisions.
Final project files have been delivered.
Work has commenced on discounted, promotional, bundled, or customized service packages.
Third-party services have been purchased or completed on the client's behalf, including but not limited to:
ISBN registration
Domain registration
Website hosting
Printing expenses
Advertising or paid marketing campaigns
Software licenses
Stock images, fonts, or licensed creative assets
The client becomes unresponsive for 10 consecutive business days, causing the project to be placed on hold or delayed.
The cancellation request is based solely on a change of mind, personal circumstances, budget constraints, or a decision not to proceed after work has commenced.
Marketing services involve strategic planning, content creation, advertising setup, SEO implementation, campaign management, and other time-sensitive work.
Because these services begin immediately after project initiation, marketing fees become non-refundable once campaign development has commenced or any marketing assets have been created.
To ensure timely project completion, clients agree to:
Provide requested materials in a timely manner.
Review deliverables promptly.
Submit revision requests within the agreed project timeline.
Maintain communication throughout the project.
Delays caused by the client may affect project timelines and refund eligibility.
Approved refunds will be processed using the original payment method within 10–15 business days after approval.
Bank processing times may vary depending on the client's financial institution.
Prime Publishing press is committed to resolving concerns professionally and in good faith. If a client is dissatisfied with any aspect of the project, we encourage them to contact their Project Manager before requesting a cancellation so that we may work toward a mutually satisfactory resolution.
Prime Publishing press reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will apply prospectively and will not affect agreements already in progress unless otherwise agreed in writing.
Our goal is to build long-term relationships with our authors through transparency, professionalism, and exceptional service. We encourage clients to ask questions before purchasing any service so that expectations are clearly understood from the outset.