TERMS & CONDITIONS

TERMS & CONDITIONS

By using this website, you agree to be bound by these Terms and Conditions. Prime Publishing press reserves the right to change the Terms and Conditions at any time, for any reason.

2.1 WEBSITE USAGE TERMS AND CONDITIONS

Prime Publishing press grants you a non-transferable, non-exclusive license to use the website and the content of any emails you receive from Prime Publishing press in accordance with these Terms and Conditions. The content and information contained in the website and emails is protected by copyright and other rights belonging to Prime Publishing press. You may not copy, reproduce, modify, or create derivative works from any information provided in connection with the website or emails you receive from Prime Publishing press, except in accordance with these Terms and Conditions.

You may not use the website or the content of any emails to compete with Prime Publishing press or in any manner objectionable to Prime Publishing press or detrimental to Prime Publishing press (this includes “spamming”; use contrary to established “netiquette”; use in breach of anyone’s rights; use for any illegal purpose; accessing, posting, transmitting, downloading or communicating any objectionable, unlawful, threatening, defamatory, slanderous, scandalous, offensive, obscene, inflammatory, pornographic, profane, false or dangerous material; or use for hacking or otherwise compromising any linked computer system).

2.2 YOUR OBLIGATIONS AND CONDUCT

In consideration of Your use of the Website, you agree to:

I. provide accurate, current, and complete information about You as may be prompted by a registration form on the Website (the “Registration Data”);
II. maintain and promptly update the Registration Data, and any information You provide to Prime Publishing press, to keep it accurate, current and complete; and

2.3 YOUR RESPONSBILITIES

You are entirely responsible for all Content that You upload, post or otherwise transmit via the Website. You agree not to upload, post or otherwise transmit via the Website Content that:

I. is inaccurate, harmful, obscene, pornographic, defamatory, racist, violent, offensive, harassing, or otherwise objectionable to Prime Publishing press or other users of the Website;
II. includes unauthorized disclosure of personal information;
III. violates or infringes anyone’s intellectual property rights; or
IV. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment. Prime Publishing press reserves the right to edit or remove Content that violates these Terms or that contains third-party commercial advertisements.

2.4 AGREEMENT

You agree that You will not use the Website to:

I. transmit spam, bulk or unsolicited communications;
II. pretend to be Prime Publishing press or someone else, or spoof Web Express or someone else’s identity;
III. forge headers or otherwise manipulate identifiers (including URLs) in order to disguise the origin of any Content transmitted through the Services;
IV. misrepresent your affiliation with a person or entity;
V. disrupt the normal flow of dialogue or otherwise act in a manner that negatively affects other users’ ability to use the Website;
VI. engage in activities that would violate any fiduciary relationship, any applicable local, state, national or international law, or any regulations having the force of law, including but not limited to attempting to compromise the security of any networked account or site, operating an illegal lottery or gambling operation, stalking, or making threats of harm;
or
VII. collect or store personal data about other users unless specifically authorized by such users.

2.5 STANDARD SERVICES TERMS

Prime Publishing press will use its reasonable endeavours to complete the services within the timeframe (if any) agreed by the parties in any corresponding SOW.

Prime Publishing press will have no liability for any delays or failure where such delays or failure is the direct or indirect result of any act or omission of the Customer or a breach by the Customer of this agreement.

If the Client does not respond to any communication from the Company, whether by email, phone, or other agreed-upon communication channels, for a continuous period of thirty (30) days, the Client's project will be deemed inactive. As a result, the Company reserves the right to deactivate the Client’s account and remove all resources assigned to such project.

To reactivate the account and reinstate the project, the Client will be required to pay a reactivation fee, which the Company shall determine at its sole discretion. The Company shall not be liable for any loss or damage arising from the removal of project resources due to client inactivity.

2.6 INTELLECTUAL PROPERTY RIGHTS

Customer shall own all right, title and interest in and to the Deliverables. The rights, title and interest in and to the Deliverables shall be granted to the Customer only upon receipt of full payment by the Consultant. To the extent that the Deliverables incorporates Consultant pre-existing intellectual property (“Consultant Pre-existing IP”), and such Consultant Pre-Existing IP are necessarily required for the proper functioning of the Deliverables Consultant grants to Customer a perpetual, non-exclusive, worldwide, transferable, royalty-free license to use such Consultant Pre-Existing IP solely along with the Deliverables.

2.7 WARRANTIES

Except as expressly stated in this Agreement, the parties disclaim all warranties of any kind, implied, statutory, or in any communication between them, including without limitation, the implied warranties of merchantability, non-infringement, title, and fitness for a particular purpose.

2.8 Refund Policy

• On any occasion, any funds deposited will not be liable for a refund if the initial project and work (after delivery) are approved, or a change is asked for Prime Publishing press to cancel or end your Contract for a reason other than your breach or non-execution All refund requests will be as per the following arrangement:

• You make a solicitation when the underlying ideas for a project are provided. However, once you approve or ask for changes in the initial drafts, the refund offer will be void and a refund request will not be entertained.

• Once the project has entered in revision phase, the refund offer will be void and a request for a refund will not be entertained.

• On the off chance that a demand for a refund is made before the delivery of the initial task, then you would qualify for a full refund (less the 10% administration and preparing charge).

• If the refund request is made within 48 hours, you will only be eligible for a 66% refund (less 10% administration and preparing expenses).

• If the refund request is made within 48-96 hours after the initial task delivery, you will only be eligible for a 33% refund (less 10% service & processing fee).

• No refund request will be entertained after 96 hours of the initial task delivery. However, we believe in 100% customer satisfaction so you are requested to reach out to us so we can address your concerns.

• No request for a refund will be entertained after inaction by the customer after 7 working days. If you wish to restart the order, you will be charged a certain fee contingent upon your venture.

• No request for a refund will be entertained if the customer goes unresponsive at any point in time for 5 working days.

• All refund requests should be made to the support department. Primepublishingpress.com reserves the right to approve/reject any and all refund requests based on an individual case-to-case premise.

• No refund will be entertained after the final files have been delivered.

• For Discounted Deals or Bundles, no refund will be entertained once the initial drafts have been revised or the inner pages have been created with the client's approval. All requests for refunds must be communicated to the support department. Primepublishingpress.com, in light of the infringement of your user agreement, reserves all authority to affirm/object to your solicitation on an individual case-to-case premise.

• For Prime Publishing press/Custom bundles, a refund will be applied just the same as on the single packages.

• For instance, in the event that you request Service A and Service B and approve Service A, you are eligible for the refund of Service B at the time of the initial task only.

• A refund request should have a legitimate reason which must be qualified against the outline brief and client input for revisions. Unless a task has not been completed as per the brief, a refund will not be approved however discount won’t be given and further revisions will be provided until you are satisfied.

• It is also to be noted that, under any circumstances, both parties (Prime Publishing press & Client) agree not to attack/criticize each other and any of its employees, associate/s, or partner/s publicly (on public forums, blogs, social networks, etc.) at any given time during or after the contract period. Similarly, both parties agree not to talk on forums, blogs, community groups, or any social media in a way that brings a bad name to either party or any of its employees, associates, or partners. In case of breach, the breaching party would have to pay a reasonable compensation decided by the non-breaching party as damages.

• Money Back Guarantee depends on that the request is set in accordance with some basic honesty. Where a client has placed design orders with more than one agency for the same job, with the intention of claiming a refund, Prime Publishing press does not consider this to be good faith. In such instances, we reserve the right to decline a refund request. All design jobs require client input before finishing the design which is why it is requested that the customer is active throughout the process and gives feedback in order to get the required results.

• A 100% unique work guarantee qualifies you for every task.

• Any likeness to a current outline will be just a fortuitous event and Prime Publishing press won’t acknowledge any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their artwork copyrighted.

• No refund request will be entertained if the client has signed up for a discounted offer

• No refund request will be offered in case of a client change of mind

• client can only request a refund within 30 business days, Refund requests won't be entertained after this time period.

• 10. Basic Technical Literacy Requirement – No Refund Clause All clients engaging in services with [Publishing House Name] must possess basic technical literacy, including but not limited to: the ability to send and receive emails, view attachments, open shared links or drive folders, and review digital files such as manuscripts, designs, or marketing materials via mobile phone, laptop, or desktop.
  Failure to comprehend or operate such tools cannot be used as a basis for project cancellation, dissatisfaction claims, or refund requests. Clients are expected to responsibly participate in project review stages and communication protocols. Any project delays, dissatisfaction, or miscommunications arising from lack of technical capability will not be grounds for any refund or dispute. The company reserves the right to close such accounts after fair warning, reallocating time and resources toward clients demonstrating active collaboration.

• 11. Coordination Clause for Clients with Disabilities or Accessibility Limitations Clients with physical, cognitive, or communication-related disabilities are required to designate a reliable point of contact (family member, assistant, legal representative, etc.) at the start of the project to help with coordination, approvals, and timely communication. This person will act on behalf of the author where needed and will ensure the process moves smoothly.
  Failure to provide such a representative in situations where the client cannot engage directly with the publishing process may lead to service delays. [Publishing House Name] will not assume liability for communication breakdowns, missed deadlines, or client dissatisfaction caused by the absence of a designated coordinator.